Send SMS node

This action allows sending text messages to customers in an automated way in response to the circumstances defined

Requirements


  • You must integrate a SMS account in Synerise and configure SMS gateway.
    You can find more information about the procedures above here.
  • You must have client cards supplemented with phone numbers of your customers.

Node configuration


  1. Click the pencil icon on the node.
  2. In the Sender details section, choose the account from which the text message will be sent.
  3. In the same section, in the Sender name field, enter the name of the sending account that will display in the text message.
  4. In the Content section, from the Template dropdown list, select the SMS template that is used for the email alert.
  5. To
  6. If
  7. If you want to send this text message regardless of the marketing consent, tick the checkbox (not recommended).
  8. Confirm by clicking Apply.

Example of use


Example of use
Example of an automation process that uses the Send SMS action

The purpose of this automation is to send a text message with informing a customer about access to special offers.

  1. The first step is to add the Client Data Changed trigger that changes the birthdate (without defining a specific date).
  2. The next stage of the automation process is the Client filter, a condition node, which checks:
    • whether the birthdate change meets the requirement of a segmentation that defines customers as adults.
    • If customers who meet the above condition have a phone number on their cards (without the phone number this action will not succeed).
  3. If customers belong to the segmentation, they proceed to the next stage. A text message is sent to them.
  4. When the text message is sent, the process ends.
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