Creating journeys

The procedure describes the creation of a simple journey.


  • You must be granted user permissions which allow access to the Automation module.
  • If a journey uses nodes that rely on customer activity on the website (for example page.visit,, and so on), you must implement a tracking code into the website.
  • If the journey uses nodes that rely on sending emails, text messages, pushes or web pushes, the respective accounts for sending these must be configured in the Synerise system.

Basic information

  1. Journey and path are terms you can encounter in the documentation on Automation. Both are used in the context of a single customer.
    • A journey is the whole automation process that consists of nodes connected in a specific order.
    • A path is the progression from the starting point to other steps. Each time a customer performs an action that triggers a journey when the journey is already triggered, the system records it as a path of that particular journey.
      If a customer finishes one path within a journey (which means, they go from the initial to the final node in the journey), the journey can be restarted if triggered again.
  2. A node is one of the elements a journey is built with. It can be a condition such as the Client Filter, an action such as the Send Email, and so on.
  3. A journey is linear and it always moves in one direction.
  4. Action nodes are processed on the basis of a fire and forget method. It means that in a situation where the process consists of a trigger, condition, action (for example, Send Email), and a finilizing End node, the journey is finished when email sending is launched. The completion of the journey isn’t conditioned upon the completion of sending emails.


Add the first node icon
Creating a simple automation process
  1. Go to Analytics icon Automation > Journey > New journey.
  2. On the dashboard, click the Add the first node icon icon.
  3. On the Triggers pop-up, double-click any trigger node.
    Result: The chosen node appears on the automation process dashboard.
  4. To edit the settings of the node click the Edit node icon icon.
    Result: A pop-up is shown.
  5. On the pop-up, define the settings of the trigger.
  6. To inform other users about the purpose of the node, you can write a short description. In the header of the pop-up, click the pencil icon and enter the text.
  7. Confirm the settings by clicking Apply.
  8. To select the further elements of the journey, click the plus button on the trigger node. You have three types of nodes to choose from:
    • Flow - Settings that concern the connections between the nodes.
    • Conditions - Nodes in the journey that allow you to narrow the group of customers the journey is directed to.
    • Actions - Nodes which define the kind of action to be executed as a response to the fulfilled conditions.
  9. When you choose the next node, adjust its settings by clicking the pencil icon.
  10. Place at least one End node in the journey. Otherwise, you won’t be able to save it.
  11. Define a limit on the number of journeys that a customer can launch within a specific time range, by clicking Set capping in the upper-right corner.
    1. In the Limit field, enter the number of times the automation process can be triggered.
    2. In the Time field, enter the number.
    3. From the dropdown list, select the time unit.
    4. Confirm the settings by clicking Apply.
  12. Saving the automation:
    • If you want to save it as a draft, click Save.
    • If you want to save and activate it, click Save & Run.

We are sorry to hear that

Thank you for helping improve out documentation. If you need help or have any questions, please consider contacting support.



Thank you for helping improve out documentation. If you need help or have any questions, please consider contacting support.