Delay node

In order to have customers wait for some time before passing through the subsequent step in the journey, you can use the Delay node.

Node configuration


  1. Click the Plus icon icon on the node after which you want to have the Delay node.
    Result: A dropdown list opens.
  2. From the dropdown list, select Delay.
  3. Click the pencil icon to go to the node settings.
    Result: A pop-up opens.
  4. Define how long the customers are put on hold between steps.
  5. If you want to monitor the entries into this step, switch the Track datapoints toggle on. As a result, they will be displayed on the client card as an event (automation.clientPathStep) and you can use these events to create any analysis in the Analytics module.
  6. To confirm the settings, click Apply.

Example of use


Example of use
Example of a journey that uses the Delay node

This journey sends an email containing products added to the cart as a result of not purchasing them.

  1. It starts with the Client Event trigger node. In the settings of the trigger, select the product.addToCart event.
  2. As the next step of the journey, add the Delay node and set it to 5 hours.
  3. Add the Client Filter node and create a segmentation which checks whether the customer made a purchase while being on hold for 5 hours.
  4. If a customer didn't make a purchase, the system sends emails with products from the cart. If a customer did buy the products, they won't continue the journey.
  5. When the email is sent, the journey is completed.
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