Get survey link from TrustMate

TrustMate is a tool that enables building online brand image through management of reviews of your online shop or company. Use this integration to build workflows that will automatically pass information about purchased products. In return, TrustMate will give back the survey link which you can use in a seasonal communication to your customers.

Prerequisites


Contact TrustMate support in order to receive the API key required for authorization.

Node configuration


  1. Click the node.
  2. Click Select connection.
  3. From the dropdown list, select the connection.
    If you haven’t established a connection yet, see Establish connection.

Establish connection

After you generate an API key in TrustMate, use it to establish a connection.

  1. At the bottom of the Select connection dropdown list, click Add connection.
  2. In the API key field, enter API key generated by TrustMate.
  3. Click Next.
  4. In the Connection name field, enter the name for the access token you generated.
  5. Click Apply.
    Result: A connection is created and selected.

Define the integration settings

  1. In the Customer’s firstname field, enter the name of your customer. You can use the following insert to extract it from the customer’s attribute: {{ customer['firstname'] }}.
  2. In the Customer’s email field, enter the email of your customer. You can use the following insert to extract it from the customer’s attribute: {{ customer['email'] }}.
  3. In the Order Id field, enter the order Id of the purchase that triggers the workflow. Use the following insert to extract it from the profile event trigger: {{ event.params['$orderId'] }}.
  4. In the Product’s name field, enter the name of the purchased product. Use the following insert to extract it from the profile event trigger: {{ event.params['$name'] }}.
  5. In the Product’s category field, enter the category of the purchased product. Use the following insert to extract it from the profile event trigger: {{ event.params['$category']|join(' / ') }}.
    Note: Read the article about the Automation inserts.
  6. Confirm by clicking Apply.
Note: You can find the response from the integration requests in the trustmate.getSurveyLinks event.

Example of use


For an example of use, refer to our use case.

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