"Audience" node

An audience trigger launches a workflow for the customer group chosen by you. It’s a good method to let a group of customers into an automated scenario based on the history of their activity. You can control the time intervals when the scenario is active for a specific group of customers thanks to the scheduler.

The status of the workflow changes to Stopped when (applies only to workflows triggered by Audience):

• it’s been 63 days from the latest execution of the trigger,
• it is a one-off workflow and it is completed,
• the limit of repetition in the trigger settings runs out

In the audit log, this change of the workflow status will be marked as a change done by internal user.

Requirements

• You must have customers in your database.
• You must implement a tracking code into your website.
• Optionally, you can create a segmentation beforehand.

Tips before you go

• Remember that it may take several minutes to start processing the Audience node after launching a workflow.
• If you plan your actions, bear in mind that it’s highly recommended to spread your scheduled workflows in time. Many workflows scheduled at the same time may have an impact on the performance.
• Some of your workflows may be responsible for data synchronization or integration with external sources. Consider planning such workflows when they do not interfere with the workflows responsible for communicating with your customers.

Node configuration

1. Click the pencil icon.
   Result: A pop-up shows up.

2. In the Run trigger section, define the frequency of launching a trigger:

   • One time - This trigger is activated only once. The workflow can be activated:
     • immediately after launching (Immediately). After selecting this option, proceed to step 3.
     • at the date and time specified (At specified date).
       
       For One time, At specified date option

       1. From the Timezone dropdown list, select the timezone for executing a one-off workflow activation.
       2. In the Date field, using the calendar, select date and time when the workflow will be activated.

   • Repeatable - The trigger is activated repeatedly, according to a set of detailed time conditions.
     For Repeatable option

     3. For Repeatable option:

        1. In the Interval field, define the frequency of launching the node.
        2. In the Begin at field, select the date when the first activation is scheduled.
           Example: If a user selects the 2nd of February, 5.00 PM means that this is the date when the trigger is activated for the first time.
        3. From the Timezone dropdown list, select the timezone for executing the Audience node repetitions.
        4. To define the number of times a trigger launch is repeated, switch the Limit repetition toggle on.
           EXAMPLE: If the scheduled time is February 2; 5.00 PM, the interval is 1 day; and the repetition limit is 3, it means the trigger is activated for the first time at the February 2 at 5.00 PM, repeated on the February 3 at 5.00 PM and repeated the day after.
        Important: Because the number of customers in a segmentation can change, the trigger may not be repeated exactly with the frequency defined in the schedule for all customers. It can take longer to repeat the trigger launch as customers rejoin segmentations. If a customer rejoins a segmentation after the trigger reaches the repetition limit for the customer, the trigger will not launch for this customer.

3. In the Define audience section, select the segment:

   • Segments - You can choose from the list of existing segmentations. There is no limit on the number of selected segmentations.
     Important: If you select several segments they are connected with the OR logic operator.
   • New audience - You can select a new group of customers.

4. Confirm the settings by clicking the Apply button.

Example of use

The assumption of the scenario is to allow the customers to register a receipt in a lottery directly after a purchase, but also to give this possibility to customers who made a transaction the week before.

1. Add an Audience trigger. In the settings of the trigger, add a segment (or several segments) of customers.
2. Add a Profile Filter condition which waits until customers register their receipts.
3. When the receipt registration is completed, a push notification is sent with information about joining the lottery.
4. When the push is sent, the workflow is completed.