Communication
The Communication module in Synerise lets you match the form of communication to the customer’s preferences. This way you can build strong relations between your customers and your brand. Synerise offers a plenty of communication channels, from the most classic ones such as emails and text messages to web push notifications, mobile applications, and communication through website.
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Email
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Introduction to emails
Learn what kind of possibilities emails open before you
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Configuring sender accounts
Before you start sending emails from Synerise, you need to prepare a sending account
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Further email configuration
Learn about newsletter sign-up process and define the limits of emails sent to your customers on a daily basis
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Importing email templates
If you have email templates that you created outside Synerise, you can import them for use in emails
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Creating email templates
Prepare an email template which you will use later in an email
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Creating emails
After you prepared an email template, it's time to pick the audience and schedule the email
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Email statistics
After sending your email, check their results
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SMS
Send text messages to customers
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Mobile
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Configure mobile notifications
Send various types of notifications to mobile devices and acquire even more customers
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Walkthrough
Send your users notifications that demonstrate the features to a user step by step
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Banner
Create a notification that you can display directly in your mobile app
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First run message
Leverage a notification that displays during the first visit in an app or right after an update
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Mandatory upgrade
Create a notification that informs a user when an upgrade in your app is needed
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Silent push
Send mobile notifications that are not visible to the user, but can be used to transfer data to the application
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Simple push
Take advantage of the possibilities guaranteed by a simple push displayed on the main screen in a mobile app
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Dynamic content
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Introduction to dynamic content campaigns
Learn how you can use this type of campaign in your business
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Creating dynamic content
Learn how to create dynamic content
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Creating dynamic content templates
Learn how to use the dynamic content wizard
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Previewing dynamic content templates
Learn how to preview the content for a specific customer or a product
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Removing dynamic content
Learn how to delete dynamic content
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Landing page
Use landing pages to convert visitors into customers
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Web push notifications
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Introduction to web push
Learn how you can benefit from web push
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Configuring web push notifications
To start sending web push notifications to your customers, you must configure the sending mechanisms
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One step agreement form
Configure a default browser agreement form to receive web push notifications
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Creating web push templates
Once you configured web push module and agreement form, you can prepare a web push template
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Creating web push
After you prepared a web push template, you can use it and send it to your customers
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Screen views
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Promotions
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Introduction to promotions
Learn the benefits and requirements of promotions
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Creating promotions for entire basket
Prepare promotions for entire shopping cart
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Creating promotions for selected products
Prepare a promotion for your customers
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Managing promotions
Edit, enable, disable, or delete existing promotions
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AI recommendations
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Last seen
Create a product recommendation on the basis of products your visitors have seen recently
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Personalized recommendations
Create product recommendations filled with content matching the individual preferences of the user
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Similar products
Send your customers offers of products similar in terms of the qualities of products they have seen or bought
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Top products
Use the AI engine to recommend your best products to the customers
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Visual similarity
Send product offers similar in terms of the appearance to those your customers have viewed or bought
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Configure AI recommendations
Take advantage of AI Recommendations to send product offers that your customers actually want to buy
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Cart recommendations
Create a recommendation frame that consists of products complementary to those added to the cart
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Cross-sell
Encourage your customers to buy more by offering products complementary to those they have purchased
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AI Recommendations v2
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Introduction to recommendation
Learn how your business can benefit from recommendations
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Managing item catalogs
Learn the requirements of the item catalogs
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Recommendation types
Learn about the available types of the recommendations
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Creating recommendations
After a successful training of the models, you can create a recommendation
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Recommendation filters
While creating a recommendation, use filters that define the items to be displayed in the recommendation frame
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Recommendation filters - examples of use
Check the exemplary usages and business applications of filters
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Previewing recommendations
You can see the preview of items shown in the recommendations
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Recommendation statistics
To monitor the performance of the recommendation, you can use the extensive statistic panel for recommendation
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Distributing recommendations
Learn how you can use recommendation in various channels
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AI promotions
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Calendar
Organize your communication schedule with the calendar
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Inserts
Inserts are variables that you can place in any message type