Communication
The Communication module in Synerise lets you match the form of communication to the customer’s preferences. This way you can build strong relations between your customers and your brand. Synerise offers a plenty of communication channels, from the most classic ones such as emails and text messages to web push notifications, mobile applications, and communication through website.
-
Email
-
Introduction to emails
Learn what kind of possibilities emails open before you
-
Configuring sender accounts
Before you start sending emails from Synerise, you need to prepare a sending account
-
Further email configuration
Learn about newsletter sign-up process and define the limits of emails sent to your customers on a daily basis
-
Importing email templates
If you have email templates that you created outside Synerise, you can import them for use in emails
-
Creating email templates
Prepare an email template which you will use later in an email
-
Creating emails
After you prepared an email template, it's time to pick the audience and schedule the email
-
Email statistics
After sending your email, check their results
-
-
SMS
-
Introduction to SMS
Find out how you can use SMS channel in your business
-
Integrating SMS gateway
Learn how to integrate Synerise with an SMS gateway
-
Creating SMS templates
Create a template of a text message to your recipients
-
Sending SMS
Find out how to send text messages to your recipients
-
Custom subdomain for shortened links
You can use your own subdomain for Synerise URL shortening
-
-
Mobile
-
Configure mobile notifications
Send various types of notifications to mobile devices and acquire even more customers
-
Walkthrough
Send your users notifications that demonstrate the features to a user step by step
-
Banner
Create a notification that you can display directly in your mobile app
-
First run message
Leverage a notification that displays during the first visit in an app or right after an update
-
Mandatory upgrade
Create a notification that informs a user when an upgrade in your app is needed
-
Silent push
Send mobile notifications that are not visible to the user, but can be used to transfer data to the application
-
Simple push
Take advantage of the possibilities guaranteed by a simple push displayed on the main screen in a mobile app
-
-
In-app messages
-
Introduction to in-app messages
Learn more how you can use in-app messages in your business
-
Using in-app template builder
Learn how to use the in-app template builder that lets you not only create templates but also simplify them for further editing
-
Creating in-app messages
Learn how to create and display a message in a mobile app
-
-
Dynamic content
-
Introduction to dynamic content campaigns
Learn how you can use this type of campaign in your business
-
Creating dynamic content
Learn how to create dynamic content
-
Using dynamic content template builder
Learn how to use the dynamic content template builder that lets you not only create templates but also simplify them for further editing
-
Testing dynamic content
Learn about the methods that will help you test dynamic content on your website
-
Removing dynamic content
Learn how to delete dynamic content
-
-
Landing page
Use landing pages to convert visitors into customers
-
Web push notifications
-
Introduction to web push
Learn how you can benefit from web push
-
Configuring web push notifications
To start sending web push notifications to your customers, you must configure the sending mechanisms
-
Two-step agreement form
Configure a web push agreement form to receive web push notifications
-
Creating web push templates
Once you configured web push module and agreement form, you can prepare a web push template
-
Creating web push
After you prepared a web push template, you can use it and send it to your customers
-
-
Screen views
-
Changes to Screen views
Take a look at the changes in the feature and how you can benefit from them
-
Introduction to screen views
Learn how you can use screen views in your company
-
Creating screen views
Learn how to target documents to groups of your customers
-
Removing screen views
You can remove the screen view you don't need
-
-
Promotions
-
Introduction to promotions
Learn the benefits and requirements of promotions
-
Creating promotions for entire basket
Prepare promotions for entire shopping cart
-
Creating promotions for selected products
Prepare a promotion for your customers
-
Managing promotions
Edit, enable, disable, or delete existing promotions
-
-
Recommendations
-
Introduction and requirements
Learn how your business can benefit from recommendations
-
Configuring item catalog for recommendations
Learn how to configure AI engine for the use of recommendations
-
Managing item catalogs
Learn the requirements of the item catalogs
-
Recommendation types
Learn about the available types of the recommendations
-
Creating recommendations
After a successful training of the models, you can create a recommendation
-
Creating section page recommendations
Learn how to enrich a page with sections that include recommended items
-
Creating attribute recommendations
Learn how to create recommendations that show an item's attribute instead of the item
-
Recommendation filters
While creating a recommendation, use filtering to influence the results
-
Recommendation filters - examples of use
Check the exemplary usages and business applications of filters
-
Previewing recommendations
You can see the preview of items shown in the recommendations
-
Recommendation statistics
To monitor the performance of the recommendation, you can use the extensive statistic panel for recommendation
-
Distributing recommendations
Learn how you can use recommendation in various channels
-
-
Personalized promotions
-
Calendar
Organize your communication schedule with the calendar
-
Inserts
Inserts are variables that you can place in any message type