Banner

A Banner is a notification that can display directly in your mobile app. You can personalize it in any way, and use dynamic elements to make it more interactive.

This is great solution to inform customers about:

  • Discounts and promotions,
  • Important notifications connected with using the app,
  • Personalized content based on the recipient’s activity.

Create banner

In order to activate a Banner message, go to Communication > Mobile.

Screenshot from the Communication module presenting banner

  1. Select Create new using the button on the upper right side of the screen,
  2. Choose Banner from the list,
  3. Name your mobile push notification and add a description.

Create a banner in 5 steps:

  • Choose mobile notification type,
  • Choose the device type,
  • Choose the audience,
  • Create the content,
  • Set up the schedule.

Mobile notification type

Screenshot from the Communication module presenting mobile notification type

Start by choosing the type of your mobile push notification. You can always change it at this stage. Just click the change button and choose a different type of message. In this case it will be Banner.


Device type

Screenshot from the Communication module presenting device type for banner

Choose where should the user see the message. You can choose from:

  1. All types of devices,
  2. iOS only,
  3. Android only.

Audience

Screenshot from the Communication module selecting an audience for banner

Use the box to describe the target of your message. You can choose from three options:

  1. Everyone - Everyone who has your mobile app and gave you consent for mobile marketing will receive your message. The estimated reach takes into account the number of customers who have given marketing consent to mobile push notifications,
  2. Segment - You can send the message to one or more existing segments in the system,
  3. New Audience - Create new segments and specify the conditions which should be meet by your target.
  4. Advanced options - Use these additional options for your message,
  5. Batch delivery - Set whether the message should be sent in batches (provides a message to a large number of recipients in stages, in order to avoid overloading server and mobile service providers). If you decide to use this option, you can additionally choose the number of batches in a specific range of time,
  6. Enable a control group - create a control group (a control group is 30% of your group who will not receive the message, so you will better understand its effectiveness),
  7. Finally, click the Apply button below to save your changes.
WARNING: Remember that you can send the push message only to app users who gave you their consent to receive that kind of communication. This is the reason why the estimated reach is lower than total audience.

Content

Screenshot from the Synerise communication presenting content for banner

  1. This is where you can select the message template and set up A/B tests,
  2. To add your template, click the Create message button. You can create your banner using the visual builder or a ready-made template.

Screenshot from Synerise communication presenting how to create banner

  1. You can choose a template from the list if you have prepared one previously. To do so,choose the From templates option,
  2. Then choose one from the list.
WARNING: If you have not created a folder before, you will see only the default folders.
Tip: If you want to save a modified template as new (instead of overwriting an existing one), rename the template and click “Save as new template”.

Screenshot from the Synerise communication presenting creating banner in the visual editor

To create a new banner you can use the visual builder. You can do this in a few steps:

  1. Add the name to your project,
  2. Save the project as a new template in a selected folder,
  3. Go to the next step when your message is ready,
  4. You can also leave the panel by clicking the exit button,
  5. Using Insert lets you can add a personalized box into your message (e.g. personalized products/coupon/link/name etc.).

Screenshot from the Synerise communication module presenting creating banner in visual editor - layout

You can monitor how your message will look thanks to an interactive preview on the left side in which you can see your changes immediately. Choose one layout from these four types:

  1. Full screen image - this type of banner only has a full screen image,
  2. Full screen image + text - this banner consists of a photo and text,
  3. Full screen color + text - this banner contains two elements; full screen background with text,
  4. Mixed content - a combination of all previous types.

The type of content depends on the layout chosen in the previous step. If you have chosen a full screen image, you will find a box for an image URL and the background color, but for text you will find boxes for headers and descriptions.

Screenshot from the Synerise communication module presenting creating banner in visual editor - add CTA

  1. This is where you can add a CTA button and the button text, corner radius and color

Screenshot from the Synerise communication module presenting creating banner in visual editor - close button

  1. To make your message more user friendly, you should remember to include a close button to let users close it any time. In this step you can add the close button and set its position.

Screenshot from the Synerise communication module presenting creating banner in visual editor - make your banner disappear

  1. If you want to make your banner disappear you can activate this option and choose the timeout (in seconds only).

Screenshot from the Synerise communication module presenting creating banner in visual editor - action type

  1. The last step is Action type. You have to decide what kind of action should follow your message. You can choose from:
    • Deep linking - Dedicated to notifications in the app. Using this link, you can transfer users to a specific place in your app,
    • Open URL - Lets you link to a specific URL,
    • Do nothing.

Screenshot from the Synerise Communication module presenting how to add and edit content for banner

When you finish your template, you can create another one to start an A/B test. This way you can check which version converts better. It is not necessary but can be used to optimize your message.

  1. To add another version of your message, click the plus button at the top of the content box,
  2. Add another template in the same way as before but add some changes to make this version a little bit different to be able to check which elements convert better,
  3. You can also use customer allocation and choose what percent of your customer base will get version A or B.
  4. If the message is displayed correctly after entering the content, save your changes with the Apply button.
WARNING:
  • By choosing more than one version within an A/B test, you will be able to set the size of the groups to which the message will be sent. The control group (if you checked the"enable a control group” option in the previous step) is already excluded from the recipient database.
  • The maximum number of versions of the message sent is 3 with an additional control group.

Schedule

Screenshot from the Synerise Communication module presenting how to set up the schedule for a banner

This is where you can set the start date for your message.

  1. You can choose one of three options:

    • To send the message right away after clicking the Send button on the upper right corner, use the Display immediately option.
    • To plan a message to be sent at a future date, use the Scheduled option. Set the start time and the time zone.

      WARNING: Synerise is a system that performs the best while operating on the real time data that is why the users can plan a message 10 days forward from the current date.

      Additionally, the AI algorithm calculates the optimal time to send a message on the basis of the customer activities such as page.visit events. It estimates the best date for the following seven days.
      To set the Start date defined in the Optimal sendig time, click the AI optimizer icon.

    • To send the message when a user displays a specific screen in the application, use the Trigger at option. In the field, enter the name of the tracked screen in the screen.view event.
  2. To save the changes, click Apply.

Screenshot from the Synerise Communication module presenting how to save banner

  1. You can finish your message later and save it as a draft,
  2. Also you can Activate the message immediately if you are sure that it is ready to go.
WARNING: The Activate button will not be active until the moment you fill in all sections described above.

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