Integrating SMS gateway

An SMS gateway lets you send and receive SMS messages by providing a relay to a telecom network. Synerise can integrate with SMS gateways and help you organize and effectively manage SMS communication.

You can integrate Synerise with the following gateways:

  • SMSAPI,
  • Smsbiz,
  • Materna,
  • Infobip,
  • TideMobile,
  • Redlink - This integration allows you to use an in-built feature of shortening links. Synerise passes a message with the link in a long form to the gateway and the gateway sends it as a shortened URL. To use this feature, you must enable it by switching the Short URL mechanism toggle on:
    Redlink option to shorten URL
    Redlink option to shorten URL
Note: Synerise allows shortening links too.

Enable integration


  1. Go to Settings icon Settings >  Apps & Integrations > Apps & Services.
  2. Find the SMS gateway you want to configure and next to the name of the gateway, switch the toggle button on.
  3. Enter the credentials of the gateway (available on your gateway account).
  4. Confirm by clicking Save.

After enabling the integration with the SMS gateway, create an SMS account from which the text messages will be sent to your recipients.

Create SMS account


  1. Go to Settings icon Settings > SMS > Add SMS account.
  2. In the Account name field, enter the name of the account. It will be displayed on the list of SMS accounts.
  3. In the From name/SenderId field, enter the name (alias) that will be displayed as the name of sender in the inbox of the recipient.
    WARNING: Make sure the gateway plan covers this feature.
  4. From the SMS provider list, select the SMS gateway.
  5. Confirm by clicking Save.
    Result: The new account is visible on the list in Settings > Configuration > SMS.
    Important: You can add only one SMS account with a given provider.

Now, you can create a template of SMS and send your message.

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