Managing item catalogs

There are two kinds of feeds for recommendations in Synerise:

The item feed is used by item recommendations
The metadata catalog is similar to the item feed, but instead of actual products, the items in this catalog are attributes. This is used to create section and attribute recommendations.

Requirements for item catalogs

Limitations

The name of the item catalog must be an alphanumeric string without any special characters nor whitespaces, following this regex pattern: [a-zA-Z0-9]*.
Item attribute names must be an alphanumeric string without whitespaces, following this regex pattern ^[_a-zA-Z0-9]+[\-_a-zA-Z0-9]*$.
Item attribute string values must be alphanumeric. They can’t contain following characters:
- " - quotation mark
- ’ - inverted comma
- . - dot
- , - comma
- space or any whitespace character
Therefore, complex.name is forbidden and you should rather use camelCase: complexName (preferred) or underscore format: complex_name.
Synerise accepts any properly formatted JSON which contains itemId and with proper key names. Later, item attributes are being returned by the API without changing or parsing values, which also applies to HTML/XML tags as values. You should handle the raw data retrieved from API in a way that will avoid the risk of XSS attack.
Attribute names are case sensitive.

Format

The format of an item is a JSON. Each object represents an item with its attributes, for instance:

{
    "itemId": "Xa34ad3d",
    "intAttribute": 5,
    "floatAttribute": 2.5124,
    "stringAttribute": "asfdqw",
    "timestampAttribute": 1356846157,
    "booleanAttribute": true,
    "arrayOfStringsAttribute": ["A", "B", "C"],
    "nestedObject": {
        "a": 1,
        "b": "value"
    },
    "nestedObjectsArray": [
        {
            "x": "y"
        }
    ]
}

Accepted values of attributes

string: "foo"
integer: 12
float: 12.34
boolean: true/false
nested objects: { "sub": { "a1": "v1", "a2": "v2" } }
array (of strings, integers, floats, booleans, nested objects, arrays): ["foo", "bar"]
timestamp: should be formatted as Unix timestamp, for example, 1356846157
date: string dates are not interpreted/parsed - you should add a field which is formatted as a timestamp

Unique identifier

Each item (each JSON document) must contain an itemId field which is a reserved key used as a unique item identifier. Its value type must be a string and it’s case sensitive. As itemId is an item identifier it is specially treated:

It is always returned by search API
It is always returned by recommendations API
Events (especially page.visit and transaction.charge) should contain matching itemID

Item feed

There are two ways to import an item feed to Synerise:

Create a catalog, prepare an XML file, and set the automatic import of the feed to a catalog (the imported element is later referred to as an item catalog).
Import Google Merchant feed.
Before you submit your Google Merchant feed to Synerise, you can use external XML schema validator tools to make sure that the file does not contain errors.

Important: An item may represent a product, an article, a movie, an entry in documentation, and so on.

WARNING: We recommend using Google Merchant XML instead of XML files due to the size limits (an XML file cannot exceed 10 MB).

Special field

category is a special attribute which is used to define the hierarchy of categories which an item belongs to. It must have the following format:

X > Y > Z

Where X is a top level category and Z is the lowest category level. For example, Electronics > Phone and Smartphones > Smartphones. Category levels should be joined with > (literally space>space). When you have an item which belongs to more than one category, you can pass the additionalCategories field in the following format:

"additionalCategories": ["A > B > C", "D > E > F"]

Both category and additionalCategories are used when you filter by categories.

Requirements for Google Merchant feed

For instructions on building a Google Merchant Center XML file compatible with Synerise, see Google Merchant Center XML item feed.

Metadata catalog

The metadata catalog is used to enrich the standard item feed or catalog for section page and attribute recommendation campaigns. This catalog must contain the itemId column, which is the unique value of the attribute. For example, in a catalog that stores categories (category is an attribute), the values in the itemId may include “Hoodie”, “Longsleeve”, “T-shirt”, and so on.

Typically, the catalog contains at least an image that is used as the recommendation tile and the URL of the recommended attribute or category. It can also store data such as descriptions of the attribute (“This category includes the comfiest hoodies”), an alternative title that you want to show in the recommendation (“Comfy hoodies”), and any other data that your implementation requires.

This catalog is usually uploaded as a CSV file.

Metadata for attribute recommendations

Attribute recommendations do not recommend items from the feed or catalog. Instead, they recommend attribute values. When you recommend attribute values, the catalog must contain at least the itemId (the attribute value) and an image link.

Metadata for section recommendations

Section page recommendations recommend both attribute values and items within those values. The metadata catalog enriches the sections that correspond to attribute values (for example brands or categories).

Example:

An attribute recommendation is used to recommend categories. Each category value (for example, “Hoodies”) in the recommendation frame should be displayed with an image that illustrates it.

The link to the image (such as a hoodie for the “Hoodie” category) must be provided in the metadata catalog so it can be shown in the recommendation. You can then use that image in the recommendation frame as a tile that links to the “Hoodie” category page. In the recommendation response, this is what a single recommended category could look like:

        {
            "itemId": "Hoodies",
            "image": "/yourcdn.com/hoodie.png"
            "link": "/yourstore?category=hoodies"
            ...//  additional data from the metadata catalog, if you added some
        },