Recommendation statistics

The Synerise application offers you a full statistic panel on the recommendation.

Before you read the description of the metrics in the statistics, there is a term that you may not be familiar with:

  • a unique recommendation frame - it is a very first view of a recommendation frame (for example, if a customer sees a recommendation frame whose ID is 1234, and this recommendation is displayed for the second, third and more times, these viewes are not considered unique)

To proceed to the statistics of the recommendations, go to: Communication > Recommendations.

  1. Click the details of the active recommendation.
    Result: You are redirected to the editing mode of the recommendation.
  2. Click the Statistics tab.

Description of metrics


Below you can find the table with the description of every metric that is present in the statistics:

The name of the metric Description
Clicks The number of unique clicks on a recommendation frame. Each time the customer clicks the item, a parameter is added to the URL. That is how we know that the clicked item comes from a particular recommendation. These statistics are updated every hour.
CTR (Click Through Rate) It is the number of unique clicks on a recommendation frame divided by the number of views of the recommendation frame.
Click Through Rate (chart) The chart presents the proportion of unique clicks to the views of the recommendation frame in a given period.
Recommendations viewed vs.
generated
It is a contrast between two situations: when a recommendation was actually viewed (for example, when a customer scrolled down to the recommendation frame and saw it) and when the customer entered the website, but didn't see the generated recommendation.
Recommendations seen The total number of views of the recommendation frame in the chosen period.
Revenue Revenue generated by the recommendations. It is counted when a customer buys an item within 24 hours after seeing the item in the recommendation frame.
Items bought It is the total number of the purchased items during the selected period.
Revenue (chart) It is a graphic representation of the gained revenue out of the item purchases. The bar below the chart lets you extend or shrink the time period of the statistics generated on the chart.
Clicks in recommendation It is the graphic representation of the total amount of clicks on the recommendation frames during the selected period. For each chart included in the statistics you can extend or shorten the period length.
Conversion rate It is the graphic representation of the results you achieve with regard to conversion. To count the conversion, the system analyzes the purchases in a given time to the total number of people who visited your website.
Views It is the total number of unique recommendation frames a customer has seen.
Visits It is the total number of generated recommendation frames.
CTR (views/visits) It is the number of recommendation frame views divided by the number of generated recommendation frames.
Clicks Items It is the number of unique items which were clicked by the customers.
Views Items It is the total number of times a customer viewed the item in the recommendation frame in the specific time period.
Click Items It is the graphical representation of the number of unique items clicked by the users.
Views Items It is the graphical representation of the total number of times a customer viewed the item in the recommendation frame in the specific time period.
All visits It is a graphical representation of the total number of generated recommendation frames.
CTR Items It is the number of times unique items were clicked divided by the total number of the item views.
Charges It is the number of times an item was part of transaction (for example, a certain item was a part of 10 different transactions).
Quantity It is the number of all unique items bought.
Transactions It is the total number of orders your site generated.
Charges It is a graphical representation of the items from recommendation frames which were a part of a transaction.
Quantity It is a graphical representation of the number of all bought items.
Transactions It is a graphical representation of the order number your site generated.
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