Expired capping blocks sending other messages

If an event from the following table is saved to your customer’s profile after sending email/SMS/web push/mobile push communication, your message wasn’t sent due to capping.

Event name Description
newsletter.capping An email wasn’t sent due to limit of emails that can be sent to a customer in a defined time frame.
push.capping A mobile push wasn’t sent due to limit of mobile pushes that can be sent to a customer in a defined time frame.
sms.capping An SMS wasn’t sent due to limit of SMSes that can be sent to a customer in a defined time frame.
webpush.capping A web push wasn’t sent due to limit of web pushes that can be sent to a customer in a defined time frame.

If an expired capping (for example, capping was set to 24 hours, but blocked a message that you wanted to send after more than 24 hours since the last message) is blocking your messages, contact Synerise Support.

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