Questions about Synerise monitoring alerts

Synerise sends an email alert that contains metrics that show anomalies connected with the most common events in your business profile. There are three types of monitoring alerts in Synerise:

  1. The alert that is sent when the critical integration metrics have increased or decreased about 80%. The metric results from the day before are compared with the metric results from a week before.
  2. The alert is sent when the integration metric shows a 50% increase or decrease. The metric result from the last 7 days are compared against the metric results from 7 days before the last 7 days.
  3. The alert that is sent when the metrics’ results have increased or decreased about 30% (this includes campaign metrics). The metric result from the last 30 days is compared to the metric results 30 days before the last 30 days.

For more information, you can contact Synerise Support through Service desk.

How to interpret Synerise's email alert?

Sharp increase or decrease of the page.visit events

page.visit is generated when a customer visits a website. When there is an anomaly detected with regard to this event, perform the following steps:

  • In the Analytics module, create a metric that counts page.visit events (or if there is alredy a metric that counts these events, check its results), if possible, compare the results of the metrics with other sources of data.
  • If the number of page.visit events seems wrong (too low), make sure the tracking code is implemented in the source of your website.
  • If the number of page.visit events seems wrong (too high), look for pages where the page.visit event is sent multiple times for a page load.
    Tip: Check listing and product pages first.

Sharp increase or decrease of the transaction.charge events

transaction.charge event is generated when a customer makes a transaction and the event contains information about all purchased items. When there is any kind of anomaly detected regarding this event, perform the following steps:

  • Verify if any integration, that enables sending these events to Synerise, works
  • Analyze if increase or decrease of transaction.charge is related with specific items or item categories
  • Analyze how the number of transaction.charge events spread in time - perhaps for a specific period these events were not sent
  • If the number of transaction.charge events seems wrong (too high), perform several test transactions and, in Synerise, visit a profile of a test user for whom these transactions were performed to check if this event is not sent multiple times.

Sharp increase or decrease of the screen.view events

screen.view event is generated when a customer visits a section in a mobile application. Sharp increase of this event is usually caused by a marketing campaign that generates traffic in the application in a short period (from 1 to 2 hours). However, there may be some cases that too many events are generated for a single customer.

If you detect a sharp decrease of the screen.view event:

  • Verify if the events are sent to Synerise:
  • Verify if an application version release is not a source of the issue.

Sharp increase or decrease of the dynamicContent.show events

dynamicContent.show event is generated when dynamic content is shown to a customer. A sharp decrease of this event may be caused by errors in displaying the dynamic content. Perform the steps described in this article to get to the source of the issue.

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