Recommendations for unavailable products

It is worth remembering that even if a specific product from your offer is currently not available on the website, it can be a good idea to use it to promote other products.

To do this, it is worth using recommendations of similar products, or products from the same category, to prevent users from leaving the site. If the product your customer was interested in is out of stock, you can show similar products that are available and, in this way, encourage users to make a purchase.

Example of use – Retail industry

A customer featured products that were out of stock at times on their site. To improve the customer experience of users who visited such products, they decided to offer them similar products that were available.

To do this, they prepared an exit pop-up with an AI ​​campaign which contained a carousel of products that could be of interest to users. The campaign was displayed only on product pages where the product was not available.

Screenshot presenting recommendations with opinions

Results

  • CTR 3.27% after implementing this solution

Requirements

Basic elements necessary for AI integration:

  • Synerise Tracker
  • Product feed that will contain out of stock products
  • Transaction events
  • OG tags implemented

Additionally:

  • OG tag indicated product availability

How to do it

  1. Prepare a AI campaign with similar products

  2. Prepare an exit popup with a previously prepared AI campaign, but in addition, place in JS a condition that the popup should be displayed only on pages whose OG tag product_availability value indicates “out of stock”.

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This use case belongs to the following categories:

Challenges:

Features:

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