Questions about Settings

Business Profile

How many times can I change the password?

There are no limits, so you can change your password as often as you like. We encourage you to change it frequently - this way your platform account is safer.

Does the photo uploaded to the user account have to be a personal photo?

No, it doesn’t. You can upload any photo or avatar (provided it is of the required size). The photo makes it easier for yourself and your co-workers to recognize you in Synerise, so we suggest uploading an identifiable image. However, if you do not want to upload it - it is not necessary.

How do I change my email address/phone number/first name/last name?

You can modify your account data here.

How do I change the language version of Synerise?

You can change the language version here.

Permissions

Is there a limit of users I can invite to my Business Profile?

No, you can invite as many users as you wish.

What is the difference between a user and an admin?

An admin can edit and delete groups, as well as other users’ accounts. A user can only edit their own profile.

Can a user with admin privileges remove another user of the same level from the system?

Yes, an admin user can delete the account of another user with the same access level.

Newsletters

Can I modify an existing newsletter/email template and save it as a new one?

Yes. In order to do it, first you need to duplicate the chosen template, then add all needed updates to the duplicate and save it.

What types of files can be placed in the newsletter?

Any types you want - movies, photos, links, GIFs, etc.

Can I upload my company’s custom font in the mail/newsletter template?

Unfortunately, no. You need to choose one of the fonts implemented into the system by default from the drop-down list.

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