Account Security

Synerise provides several ways of account protection. One of them is setting a password. Within the account protection measures, users can define password policy and change their passwords in accordance with this policy.

Changing password


Blank password change section
A blank password change section

Procedure


  1. Go to Settings icon Settings > Account Security.
  2. In the Current password field, enter a password you used so far.
  3. In the New password field, enter a password that meets the requirements listed under the fields.
    Important: These requirements are sourced from the Password policy section. If a user belongs to more than one business profile, the system selects here the strongest password policy among the business profiles a user is assigned to.
  4. In the Confirm password field, enter the new password.
  5. Confirm the change of the password by clicking Save.

Enabling 2FA


This procedure describes switching two factor authentication on for a user’s account only. As a result, the user who turns on the option must log in with the security code apart from standard credentials.

Procedure


Account Security Section
The Account Security section
  1. Go to Settings icon Settings > Account Security.
  2. In the Two-factor authentication section, to enforce this type of authentication, click Enable.

User configuration


This procedure describes the process of configuring two factor authentication for a user account.

Procedure


Tip: It’s important that the date and time on your device is accurate. Make sure the Set automatically option is turned on on your phone.
  1. Download any Time-Based One Time Password (TOTP) authentication mobile app to a mobile phone. It can be any application, for example Google Authenticator, Microsoft Authenticator, and so on.
  2. Log in to Synerise account as usual.
    Result: A message with information about Access restriction shows up.
  3. Click Enable 2FA.
  4. Scan the QR code with the downloaded application to connect the Synerise account with the authenticator. Follow the instructions on the screen.
    WARNING: Remember to save the backup code in a secure place. If you lose it, you won’t be able to recover it.
  5. Go back to the Synerise application. Enter the verification code generated by the mobile app.
  6. To continue, click Next.
  7. Save the back up code in a secure place. This code is needed if you lose your device.
  8. To complete the process, click Done.
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