Account Security
Synerise provides several ways of account protection. One of them is setting a password. Within the account protection measures, users can define password policy and change their passwords in accordance with this policy.
Changing password
- Go to
Settings > Account Security. - In the Current password field, enter a password you used so far.
- In the New password field, enter a password that meets the requirements listed under the fields.
Important: These requirements are sourced from the Password policy section. If a user belongs to more than one workspace, the system selects here the strongest password policy among the workspaces a user is assigned to.
- In the Confirm password field, enter the new password.
- Confirm the change of the password by clicking Save.
Enabling 2FA
This procedure describes switching two factor authentication on for a user’s account only. As a result, the user who turns on the option must log in with the security code apart from standard credentials.
- Go to Settings > Account Security.
- In the Two-factor authentication section, to enforce this type of authentication, click Enable.
User configuration
This procedure describes the process of configuring two factor authentication for a user account.
Tip: It’s important that the date and time on your device is accurate. Make sure the Set automatically option is turned on on your phone.
- Download any Time-Based One Time Password (TOTP) authentication mobile app to a mobile phone. It can be any application, for example Google Authenticator, Microsoft Authenticator, and so on.
- Log in to Synerise account as usual.
Result: A message with information about Access restriction shows up. - Click Enable 2FA.
- Scan the QR code with the downloaded application to connect the Synerise account with the authenticator. Follow the instructions on the screen.
WARNING: Remember to save the backup code in a secure place. If you lose it, you won’t be able to recover it.
- Go back to the Synerise application. Enter the verification code generated by the mobile app.
- To continue, click Next.
- Save the back up code in a secure place. This code is needed if you lose your device.
- To complete the process, click Done.
