Tracking Codes

A tracking code allows you to track the behavior and activity of the users of your website. Its correct implementation is necessary to start working with Synerise.

Implement Tracking codes

In order to implement Tracking codes, go to Settings > Tracking Codes.

Screenshot of the list of tracking codes in Synerise
Tracking codes view in the Synerise platform

In the tracking codes section you are able to manage the current codes, add new ones and remove those which you no longer need.

  1. In the upper-right corner you will find a blue button that lets you create a new Tracking code. You can also search for any chosen tracking code using the search box marked with a magnifying glass placed on the left of the button.
  2. Below the search box, you will see the number of currently uploaded tracking codes. You can also change the way they are sorted on the list - either by domain name or date of creation.

Add new tracking code

To start working with the Synerise platform, you need to implement a tracking code on your website. By doing so, you will gain the ability to track the activity on the site, and get the first relevant information about your customers.

Screenshot of the 'new tracking code' view
Adding a new tracking code
  1. Fill in the domain name field and click “Save” to create a new code. The domain name needs to be a valid URL, so remember about the http:// or https:// protocol prefix.
  2. Copy the script code by clicking Copy to dashboard and pasting it into the code of each sub-page on your website before the </body> tag. You can also start monitoring activities by inserting the tracking code using the Google Tag Manager.

Remove tracking code

You can remove Tracking codes from the system at any time. Below you will find a description of how to do it.

Screenshot shows the way of removing a tracking code
Removing a tracking code
  1. Choose the code you want to remove from your company platform. Hover over the three dots icon to the right of the domain name to reveal the remove button. When you press it, a pop-up will be displayed, asking for confirmation and warning that the action cannot be undone. If you are sure you want to remove the code, simply confirm your choice.

Blacklisting and whitelisting events

You can use the Blacklist/Whitelist feature to either accept or reject specific events sent by your website.

Screenshot of adding a new blacklist or whitelist item
Whitelisting and blacklisting events
  1. Click the code for which you want to define the blacklist and/or whitelist.
    The code configuration page opens.
  2. In the Actions whitelist and Action blacklist fields, enter the event names.
    Note: You may use predefined action labels, such as page.visit, form.submit; or any custom actions that your organization implemented.
    Whitelisting allows you to control exactly which events are accepted.


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Thank you for helping improve out documentation. If you need help or have any questions, please consider contacting support.